Mallu's Corner
Every weekend I and one of my friends have breakfast at this South India small tiffin centre. The owner cum chef has also started recognising us loyal customers. My favourite is 'onion dosa' with some juice, which we get it from nearby shop. There are few learnings from 'Anna' as we call him. 1. Every customer is important . He ensures that every customer is given due attention. He will surely make sure to check with customer in case anyone feels unattended. He somehow recognises the same. 2. He does not use a computer or a note book to take the orders but ensures to maintain deliver the order including tele orders one by one without reminder and flawlessly with good number of footfall. This essentially means that these external aids are actually stopping us to use our memory power to the fullest . How many of us used to have mobile childhood back in 80's - none but we used to memorise landline numbers. With the advent of mobile phone book - we hardly remember anyo